Terms & Conditions

This page, together with the documents referred to on it, tells you the terms and conditions (these Terms and Conditions) on which we supply any of the products (each a Product) listed on our app TwoMono (hereinafter referred to as ‘the App’) to you. Please read these terms and conditions carefully before ordering any Products from the App. You should understand that by ordering any of our products on the App, you agree to be bound by these terms and conditions. You are authorized to print a copy of these Terms and Conditions for future reference.

In these Terms and Conditions:

"Account" means the account that you will need to register for on the App if you would like to place an Order on the App:

"Acknowledgment" means our acknowledgment of your Order by email;

"Business Day" means a day which is neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in Malaysia;

"Confirmation of Order" means our email to you, in which we accept your Order in accordance below;

"Customer" means the individual who places an Order on the App;

"Order" means the order submitted by you to the App to purchase a Product from us;

"you" means the Customer who places an Order;


These Terms and Conditions are our copyrighted intellectual property. Use by third parties – even of extracts – for the commercial purposes of offering goods and/or services– is not permitted. Infringements may be subject to legal action.

These Terms and Conditions shall apply to all Orders and Contracts made or to be made by us for the sale and supply of Products. When you submit an Order to us, give any delivery instruction or accept delivery of the Products, this shall, in any event, constitute your unqualified acceptance of these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights (including the right to insist that goods you buy from businesses must correspond with their description, be fit for their purpose and be of satisfactory quality).

These Terms and Conditions shall prevail over any separate terms put forward by you. Any conditions that you submit, propose, or stipulate in whatever form and at whatever time, whether in writing, by email or orally, are expressly waived and excluded.

No other terms or changes to the Terms and Conditions shall be binding unless agreed by writing signed by us.


As a condition of your access to and/or use of the App, you warrant that:-

all information supplied by you on the App is accurate, current and complete;

you are 18 years of age or older in order to access and/or use the App; and

you will not copy or distribute any part of the App in any medium without NEO-FASHION OF TWO L MEICONCEPTS SDN BHD prior written authorization.

You shall be solely responsible for your access to and/or use of the App and its contents herein.

Where you create a user account and password, you must treat such information as confidential, and you must not disclose it to any third party. We reserve the right to disable any user account at any time if in our opinion you have failed to comply with any of the provisions of these T&Cs.


When making an Order, you must register for an Account on the App, and you must follow the instructions on the App as to how to make your Order and for making changes to your prospective Order before you submit it to the App.

Irrespective of any previous price you have seen or heard, once you select a Product that you wish to Order, you will then be shown or told (on the App) the charges you must pay including taxes, if applicable, and any applicable delivery charges. Unless otherwise stipulated on the App, all charges are in the currency then in force in Malaysia. Subject to details above is the total that you will pay for receipt of the ordered Product.

You shall pay for the Product in full at the time of ordering by supplying us with your credit or debit card details from a credit or debit card company acceptable to us, which we require in order to process your order. Alternatively, you may pay by any method that we have said is acceptable to us, but in any event, we shall not be bound to supply before we have received cleared funds in full. Your payment will be received by us. Depending on the results of a credit check we reserve the right not to offer certain forms of payment and to refer you to our other forms of payment.

If you are asked for details of a payment card, you must be fully entitled to use that card or account. The card or account must have sufficient funds to cover the proposed payment to us.

You undertake that all details you provide to us are for the purpose of purchasing the Product from us will be correct, that the credit or debit card, or account or other payment methods which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the Product. We reserve the right to obtain validation of your payment details before providing you with the Product.

When you submit an Order to the App, you agree that you do so subject to these Terms and Conditions current at the date you submit your Order. You are responsible for reviewing the latest Terms and Conditions each time you submit your Order.

Your Order remains valid as a pending offer until we issue our Confirmation of Order or if earlier when we receive your notice revoking your Order.

We shall not be obliged to supply the Product to you until we have accepted your Order. Unless expressly stating that we accept your order, an email, letter, fax or other Acknowledgement of your Order by us is purely for information purposes and does not constitute the Confirmation of Order. In that Acknowledgement, we may give you an Order reference number and details of the Product you have ordered. We may in our discretion refuse to accept an Order from you for any reason, including unavailability of supplies.

A Contract shall automatically be formed and we shall be legally bound to supply the Product to you when we accept your Order. Acceptance shall take place when we expressly accept your Order by email to you, in the form of a document called a "Confirmation of Order" stating that we are accepting your Order. Our Confirmation of Order shall be deemed to come into effect when it has been dispatched by us. Without affecting your obligation to pay us earlier, we may send an invoice to you at any time after we have accepted your Order. Until the time when we accept your Order, we reserve the right to refuse to process your Order and you reserve the right to cancel your Order. If we or you have canceled your Order before we have accepted it, then we will promptly refund any payment already made by you or your credit or debit card company to us for the order of the Product.

If you discover that you have made a mistake with your Order after you have submitted it to the App, please contact our customer service by email to or call us at 03-33198060 immediately. However, we cannot guarantee that we will be able to amend your Order in accordance with your instructions.

We try hard to ensure that the price given to you is accurate, but the price of your Order will need to be validated by us as part of our acceptance procedure. If the price for the Order changes before we accept your Order, we will contact you and ask you to confirm that you wish to proceed at the amended price.

A contract will relate only to those Products whose dispatch we have confirmed in the Confirmation of Order. We will not be obliged to supply any other Products which may have been part of your Order until we have sent a Confirmation of Order in relation to those Products.


The content of terms and conditions may be change, move, or delete at any time. Please note that NEO-FASHION OF TWO L MEICONCEPTS SDN BHD SDN BHD have the right to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, NEO-FASHION OF TWO L MEICONCEPTS SDN BHD SDN BHD will take immediate action against the offender(s).


Cancellation by us:

we may cancel the Order if the Product is not available for any reason. We will notify you if this is the case.

Cancellation by customer:

if you wish to cancel your order please contact our Customer Service Team via email to or via phone 03-33198060. No cancellation fees apply.

*Once the order has been dispatched may not be canceled and the item must instead be returned to the company according to guidelines provided by the Customer Sevice department (Please call the above-stated number or refer to your return-slip provided in your received parcel).

Faulty Products

We warrant that:

the Product will be delivered undamaged in the quantities ordered; and

the Product will conform with the manufacturer's latest published instructions as set out on the App or in our Product material at the time of your Order.

The Product is intended to be used strictly in accordance with the manufacturer's latest published instructions as set out on the App or as on the Product itself. It is your responsibility to ensure that you use the Product strictly in accordance with those instructions.

Before delivery, we may make minor adjustments to material, color, weight, measurements, design, and other features to the extent that they are reasonable.

We try our best to deliver Products in excellent condition. However, if you tell us that the Product is faulty, you agree to keep the Product in its current condition available for us (or our agent) to inspect within a reasonable time.

In order to provide you with any remedies for a faulty Product, we may need your assistance and prompt provision of certain information regarding the Product, including:

you specifying with reasonable detail the way in which it is alleged that the Product is damaged or defective; and

you providing us with the delivery note number and such other information as we reasonably require.

If you would like us to repair, replace, or provide a refund for the Product where it did conform to the applicable Contract, and we find that the Product has:

been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or

been involved in an accident or damage caused by an incorrect attempt at modification or repair; or

been dealt with or used contrary to our or the manufacturer's instructions for the Product; or

deteriorated through normal wear and tear, after delivery by us, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.


Items except for underwear and earrings can be returned if they have not been worn, altered or washed.

All items must be returned in their original condition with all tags attached. Shoes must be returned in their original packaging including undamaged boxes.

We are unable to accept returns without boxes or with scratched and/or dirty soles. Please note that when trying on shoes, you should try them on a carpet or a clean surface.

Only returns via courier service are accepted, as we do not honor any walk-ins. Refund shall be made by means of store credit in the form of voucher (valid for 365 days from the day of return).

Store credit can be used to make future purchases through our app. In the event that we send you a wrong item or the item is defective, we will send you a replacement item. Should the item be out of stock, we will issue a cash refund.


We shall perform our obligations under these Terms and Conditions with reasonable skills and care.

We place great value on our customer satisfaction. You may contact us at any time using the contact details given above. We will attempt to address your concerns as soon as reasonably possible and will contact you on receipt of any relevant enquiry or complaint. In guarantee cases, the manufacturer frequently must be involved, and as such, it may take longer to resolve such an enquiry or complaint.

In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, send us copies of the Order or at least the order number that we assign you in the Acknowledgement or Confirmation of Order. Should you not have received any reaction from us within five Business Days, please make further enquiries. In rare cases, your emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you.


Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words, “Contents of the App” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by NEO-FASHION OF TWO L MEICONCEPTS SDN BHD SDN BHD


All comments and feedbacks to TwoMono will remain as NEO-FASHION OF TWO L MEICONCEPTS SDN BHD SDN BHD's property.

User shall agree that there will be no comment(s) submitted to the TwoMono will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be the content of unlawful, abusive, or obscene material(s) submitted to the App. The user will be the only one responsible for any comment's content made.


We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.


User shall agree that NEO-FASHION OF TWO L MEICONCEPTS SDN BHD SDN BHD may send newsletter regarding the latest news/products/promotions etc through email to the user.


The user shall agree to defend, indemnify, and hold NEO-FASHION OF TWO L MEICONCEPTS SDN BHD SDN BHD harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of the App.


the App may contain links to third-party apps that are not affiliated with or owned, operated, or controlled by NEO-FASHION OF TWO L MEICONCEPTS SDN BHD , including third party payment system providers. You acknowledge and agree that NEO-FASHION OF TWO L MEICONCEPTS SDN BHD is not responsible for the content, privacy policies, or practices of such third-party apps or the companies that own them. By using the App, you expressly relieve NEO-FASHION OF TWO L MEICONCEPTS SDN BHD from any and all liability arising from your access and use of any third party app.

We encourage you to review the terms and conditions and privacy policies of any third party apps before using them and disclosing your personal data to them.


From time to time, there may be information on TwoMono that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability, and article contents. We reserve the right to correct any errors, inaccuracies, change, or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.


This agreement is effective unless and until either by the customer or TwoMono. Customer may terminate this agreement at any time. However, TwoMono may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply with the terms and conditions above.


This page (together with the documents referred to on it) tells you the terms of use (the “Terms of Use”) on which you may make use of our app TwoMono (the “app”), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the app. By using the app, you indicate that you accept these Terms of Use and that you agree to abide by them. Your use of any part of the app constitutes your acceptance of these Terms of Use which takes effect on the date on which you first use the app. If you do not agree with these Terms of Use, you should cease using the app immediately.

TwoMono is operated by NEO-FASHION OF TWO L MEICONCEPTS SDN BHD SDN BHD, a company registered in Malaysia with number 1489342-U.

We reserve the right to change these Terms of Use at any time without notice to you by posting changes online. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. Your continued use of the app after changes are posted constitutes your acceptance of the amended Terms of Use.

You are responsible for all access to the app through your Internet connection and for bringing these Terms of Use to the attention of all such persons.

You shall not in any way use the app or submit to us or to the app or to any user of the app anything which in any respect:

is in breach of any law, statute, regulation or byelaw of any applicable jurisdiction;

is fraudulent, criminal or unlawful;

is inaccurate or out-of-date;

may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political;

impersonates any other person or body or misrepresents a relationship with any person or body;

may infringe or breach the copyright or any intellectual property rights (including without limitation copyright, trademark rights, and broadcasting rights) or privacy or other rights of us or any third party;

may be contrary to our interests;

is contrary to any specific rule or requirement that we stipulate on the app in relation to a particular part of the app or the app generally; or

involves your use, delivery or transmission of any viruses, unsolicited emails, trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

You hereby grant to us an irrevocable, royalty-free, worldwide, assignable, sub-licensable license to use any material which you submit to us or the app for the purpose of use on the app or for general marketing (by any means and in any media) our services. You agree that you waive your moral rights to be identified as the author and we may modify your submission.

Commentary and other materials posted on the app are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the app, or by anyone who may be informed of any of its contents.

You agree to comply at all times with any instructions for use of the app which we make from time to time.


The NEO-FASHION OF TWO L MEICONCEPTS SDN BHD names and logos and all related are the trademarks or service marks of us or our licensors.